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How to allow microphone access for sound recording

Recording sound clips in Plickers requires plickers.com to access your computer's microphone.

Permission is normally requested the first time you try to make a recording. But if the message doesn't come through for you, don't worry, we've included the steps you'll need to follow below.

Simply select the tab that corresponds to the browser you're using.

  Note

The guides below assume that you're currently attempting to record a sound clip in the Plickers Editor. To find out how to get there in the first place, click here.

 

  • There are a couple of routes you can take to change your microphone permissions within Google Chrome. The first toggle box below takes you through the quickest method, but we've also included the full route for you, just in case.

      1. In Chrome, select the padlock icon Chrome_padlock_icon.png to the left of the address bar

        You can see its location in the image below:

        Chrome_padlock_icon_location.png

      2. Click the Microphone dropdown menu in the dialog box

        This is what the dialog box will look like:

        Connection_dialog_box_for_microphone_Chrome.png

        The Microphone menu will currently say 'Block'. Click on this to reveal more options.

      3. Select 'Allow'

        You can also choose 'Ask (default)' instead, if that's your preferred setting.

      4. Refresh the Editor page and select the Sound Clip icon Sound_clip_icon.png

        You should now be able to use the Sound Recorder.

      1. In Chrome, select the 3-dot icon Chrme_3-dots_icon.png in the top right-hand corner

        You can see its location in the image below:

        Chrome_microphone_permission.png

      2. Select 'Settings' from the drop-down menu

        The Chrome Settings page will open in another tab.

      3. Select 'Privacy and Security' in the left-hand sidebar

      4. Select 'Site Settings' in the main window

      5. Under the 'Permissions' heading, select 'Microphone'

      6. Locate the 'Not allowed to use your microphone' heading

        Plickers should be showing as one of the websites listed under that heading.

      7. Select the trashcan icon Chrome_trashcan_icon.png adjacent to 'plickers.com'

        plickers.com will then be removed from the list.

      8. Go back to your Plickers Editor tab and refresh the page

      9. Select the Sound Clip Sound_clip_icon.png icon

      10. Select the Microphone Microphone_icon.png icon in the middle

      11. Select 'Allow' in the dialog box that appears in the top left

        Chrome_dialog_permission.png

        You'll see the timecode in the main window start counting upwards, meaning you can start recording your sound.

  • There are a couple of routes you can take to change your microphone permissions within Microsoft Edge. The first toggle box below takes you through the quickest method, but we've also included the full route for you, just in case.

      1. In MS Edge, select the padlock icon MS_Edge_padlock_icon.png to the left of the address bar

        You can see its location in the image below:

        MS_Edge_padlock_location.png

      2. Click the Microphone dropdown menu in the dialog box

        This is what the dialog box will look like:

        MS_Edge_dialog_box.png

        The Microphone menu will currently say 'Block'. Click on this to reveal more options.

      3. Select 'Allow'

        You can also choose 'Ask (default)' instead, if that's your preferred setting.

      4. Refresh the Editor page and select the Sound Clip icon Sound_clip_icon.png

        You should now be able to use the Sound Recorder.

      1. In MS Edge, select the 3-dot icon MS_Edge_3-dot_icon.png in the top right-hand corner

        You can see its location in the image below:

        MS_Edge_3-dot_location.png

      2. Select 'Settings' from the drop-down menu

        The MS Edge Settings page will open in another tab.

      3. Select 'Cookies and Site Permissions' in the left-hand sidebar

      4. Under the 'All Permissions' heading in the main window, select 'Microphone'

      5. Locate the 'Block' heading

        Plickers should be showing as one of the websites listed under that heading.

      6. Select the trashcan icon MS_Edge_trashcan.png adjacent to 'plickers.com'

        plickers.com will then be removed from the list.

      7. Go back to the Plickers Editor and refresh the page

      8. Select the Sound Clip Sound_clip_icon.png icon

      9. Select the Microphone Microphone_icon.png icon in the middle

      10. Select 'Allow' in the dialog box that appears in the top left

        MS_Edge_dialog_box_allow.png

        You'll see the timecode start counting upwards in the main window, meaning you can start recording your sound.

  • If the Sound Clip window disappears when you try to record a sound, it's likely you'll need to give Firefox permission to use your microphone.

    There are a couple of routes you can take to do this within Firefox. The first toggle box below takes you through the quickest method, but we've also included the full route for you, just in case.

      1. In Firefox, select the Permissions icon Firefox_permissions_icon.png to the left of the address bar

        You can see its location in the image below:

        Firefox_permissions_icon_location.png

      2. Click the 'Blocked' box adjacent to 'Use the microphone'

        Firefox_dialog_box_permissions.png

        The 'Use the microphone' entry will disappear from view.

      3. Refresh the Editor page and select the Sound Clip icon Sound_clip_icon.png

        You should now be able to use the Sound Recorder.

      4. Select the Microphone Microphone_icon.png icon in the middle

      5. Select 'Allow' in the dialog box that appears in the top left

        Firefo_allow_microphone_dialog.png

        You'll see the timecode start counting upwards in the main window, meaning you can start recording your sound.

      1. In Firefox, select the 3-line icon Firefox_3-line_icon.png in the top right-hand corner

        You can see its location in the image below:

        Firefox_3-line_icon_location.png

      2. Select 'Settings' from the drop-down menu

        The Firefox Settings page will open in another tab.

      3. Select 'Privacy and Security' in the left-hand sidebar

      4. Scroll down to the 'Permissions' heading

      5. Select the 'Settings' button adjacent to 'Microphone'

        The Microphone Permissions Settings dialog box will appear.

      6. Click the dropdown menu adjacent to plickers.com

        The menu initially displays 'Block' (as you can see in the image below).

        Firefox_block_dropdown.png

      7. Select 'Allow' and press 'Save Changes'

      8. Go back to the Plickers Editor and refresh the page

      9. Select the Sound Clip Sound_clip_icon.png icon

      10. Select the Microphone Microphone_icon.png icon in the middle

        The button should turn red, and the timecode will start counting upwards, indicating that your microphone is now recording.

  • If the Sound Clip window disappears when you try to record a sound, it's likely you'll need to give Safari permission to use your microphone.

    To do so, in the case of Safari, there's just the one relatively simple route to take:

    1. Select the 'Safari' menu in the far top left-hand corner of your screen

      You can see its location in the image below:

      Safari_cick_Safari_menu.png

        Tip

      You can also try right-clicking the address bar to see a similar menu.

    2. Select 'Settings for this website...' in the dropdown menu

      You'll see the following menu appear underneath the address bar.

      Safari_page_settings_menu.png

      The status of 'Microphone:' will probably be showing as 'Deny', as is the case in the image above.

    3. Click on the status of Microphone and select 'Allow'

      Just like the image shows below:

      Safari_allow_microphone.png

      You can also try selecting 'Ask', which means that every time you start recording a sound, Safari will ask your permission to use the microphone.

    4. In the Plickers Editor, select the Sound Clip Sound_clip_icon.png icon

    5. Select the Microphone Microphone_icon.png icon in the middle

      The button should turn red, and the timecode will start counting upwards, indicating that your microphone is now recording.

 

Of course, if any of the above doesn't go smoothly for you, please feel free to email us at support@plickers.com and we'll endeavor to help you out as soon as we can.

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