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Why can't I sign in to my account?

  Important note

September 30th 2021 - An update to a number of networks across several organizations has recently been made. If you're suddenly unable to use Plickers on your school wifi network, it's likely a local change has occurred that's impacted Plickers access. Please ask your IT team to update their settings so you can continue to use Plickers.

There are a number of possible reasons for which you might not be able to access your account. These are listed below (please click on the appropriate dropdown box to find out more):
  • Sometimes a school wifi network requires certain permissions for using outside applications. This may cause an issue with accessing Plickers when connected to your school wifi.

    If you're able to connect to Plickers at home or on mobile data, but not on your school wifi, this is almost certainly what is causing the problem you're seeing.

    Please check with your IT team to see if they can make the change required for you to access Plickers at school. This may include whitelisting certain domains - please contact us at support@plickers.com for the full list.

    In the meantime, you may want to consider using a different wifi network, or connecting to mobile data by hotspotting from your phone.

  • If you're using a device supplied by your school, it may be that it needs to be given certain permissions to use apps like Plickers. Please check with your IT team to see if this is the case.

  • It may be that extensions installed on your internet browser are interfering with the login process for Plickers.

    This is particularly worth considering if you are using a device provided by your school.

    To check this, try using a different browser if possible. If that works, let us know and we can advise further about how to use your preferred browser.

  • There may be a chance that you might have inadvertently created a duplicate Plickers account at some point. Sometimes this can happen if Google Sign-in is used to attempt to access an account that only has email/password verification activated, for instance.

    Please make sure that you're using the email address (and login method) that is definitely linked to your main Plickers account, on both plickers.com and your mobile app.

If you've read through these possibilities and you're still seeing an issue, feel free to let us know by writing to support@plickers.com, and we'll look right into it. Please include the following information in your message:

  • Whether the issue is with your mobile app, or plickers.com, or both
  • The steps that you've tried from the above list

This information will really help to expedite the process - thank you!

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